Customer care
How can we help?
Track your order in a few seconds, or find your answer below.
Track your order
Check where your order is at any time with your order number and email, or with your tracking number.
Track my orderWriting to us? Please include:
- Your order number. It starts with # and is in your order confirmation email.
- Your full name and the email address you used to order.
- What you need, in a few words (for example your new address, or what is wrong with your item).
One message per order is enough. We reply by email within 24 to 48 hours, so check your spam or promotions folder if you don't see our answer.
Frequently asked questions
Where is my order?
Orders ship within 1 to 3 business days and arrive 7 to 12 business days after shipping. Your tracking link is in your shipping email, and you can also use the tracking page.
My tracking says delivered, but I don't have my package.
Carriers sometimes scan a package as delivered shortly before it actually arrives, so please allow 48 hours. In the meantime:
- Check your mailbox, porch, back door, garage and any safe spot around your home.
- Ask your neighbors and everyone in your household.
- Check your building's mail room or front desk.
- Make sure the shipping address in your confirmation email is correct.
If it still hasn't turned up after 48 hours, send us your order number, your full shipping address and what the tracking page shows. We will look into it with the carrier.
Can I change my address or cancel my order?
Yes, until it ships (1 to 3 business days). Write to us as soon as possible with your order number and the change you need. Once an order has shipped, it can no longer be changed or canceled.
I can't find my order number.
It is in the confirmation email sent right after checkout. Check your spam or promotions folder. If you still can't find it, send us your full name and the email address you used to order.
My item arrived damaged or it's not what I ordered.
Send us your order number and tell us what happened. We will reply by email so you can send us photos, then arrange a replacement or a refund.
Is this a subscription?
No. Every order is a one-time purchase.
What is your guarantee?
Every order is covered by our 90-day money-back guarantee, counted from the delivery date. See our Refund Policy.